Laila Lash & Beauty (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
1. Information We Collect
When you book an appointment, contact us, or use our website, we may collect:
- Your name, email address and phone number
- Appointment details, including services booked and appointment history
- Relevant health or skin information you choose to share with us before a treatment (for example, allergies or sensitivities), so we can deliver your service safely
- Messages you send us through our contact form, email or SMS
- General website usage information (such as pages visited), where analytics tools are enabled
2. How We Use Your Information
We use your information to:
- Schedule, confirm and manage your appointments
- Communicate with you about bookings, reschedules or cancellations
- Provide safe, appropriate treatment based on any health information you’ve shared
- Respond to enquiries sent through our contact form or direct messages
- Improve our website and services
We do not sell your personal information to third parties.
3. Online Booking & Third-Party Services
We use Fresha, a third-party booking platform, to manage appointments. When you book online, the information you provide (such as your name, contact details and appointment history) is collected and stored by Fresha in accordance with their own privacy policy. We recommend reviewing Fresha’s privacy policy for details on how they handle your data.
Our website may also use Google Maps and Google Fonts to display location information and typography, and may use standard website analytics to understand how visitors use our site.
4. Cookies
Our website may use cookies or similar technologies to improve your browsing experience and understand site traffic. You can control or disable cookies through your browser settings at any time.
5. How We Store & Protect Your Information
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Appointment and contact information is only accessible to staff who need it to provide our services.
6. Your Rights
You have the right to ask us what personal information we hold about you, request corrections, or ask us to delete information we no longer need to retain. To make a request, contact us using the details below.
7. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted on this page with a new “last updated” date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: laila.lashandbeauty@gmail.com
- Phone: +61 416 976 666
- Address: The Dymocks Building, Level 3, Suite 12/428 George St, Sydney NSW 2000